I need to replace the rollers on the upper basket guide rails. I have the replacements but how are the old rollers released from the machine body?

Yes, you place the spring into the tube at the back. When you replace the basket holder, make certain you reach in behind the holder and guide the spring into the proper place on the holder. (Otherwise the spring will be forced to a permanent bend and not work as well. Can't find replacements for this spring on Cuisinart's website).

As for why it pops out better now, when you removed the basket holder and cleaned it, you also cleaned the plastic guides on each side. In normal use, these guides acculuminate coffee and tend to get sticky or gummy. When the door pops open, the sticky rails grab the guides and slow the sliding action.

Cleaning them restores the clean guide rails to slide open on. (Next time you clean the basket holder, remember to reach in and wipe out all the inner parts, including the plastic rails that the basket holder slides out on. These get coated with coffee as well. And the place around where the grind basket fits over the ground basket. This area always gets sticky with old coffee. Just use a wet paper towel and clean everything. (But remember to be careful when you reinstall the basket holder so that the spring fits back properly.

The sliding door has upper roller, lower roller, and center roller mechanisms. These rollers can become damaged and rattle in their respective tracks. The upper and lower rollers are easy to inspect, as they are at the front of the door (top and bottom) and in plain sight. But the center roller cannot be inspected until the center rail cover (an exterior narrow long panel) is removed.

To remove the center rail cover, first remove the tail light assembly on the affected side. (That procedure can be found by doing a fixya search for "2002 Honda Odyssey brake light replacement"). Now open the sliding door. Notice at the front of the rail cover there is a small bolt. Remove this bolt. Go to the back of the center rail cover and remove the two screws (only accessible when tail light assembly is removed). Then slide the center rail cover rearward to remove it. Now you will be able to inspect the center roller mechanism and door cables. Look carefully for damaged rollers which will let the door wobble in the center track and rattle.

How do these rollers get damaged? When kids climb onto the doors and "slide along". The door guide rollers and latches were not designed to carry much more weight than the door itself.

Hi dear.Try this.Pull the top basket towards you.Check on the side (if you can) back of the basket two of the wheels on top row should be on rail guide & third one just under the rail guide to support the basket.It should be even on both side of basket to run smoothly.If not pull the basket all the way towards you & lift up the basket you are holding.Basket will be free to come out of rail guide.(Please check,are the rail guides running in & out freely without basket?If not there are two plastic wheel inside of the each rail guide one or two of it must be damaged.That needs to be replaced.Please also check side wheels on the basket,they sould be freely turning.If not needs to be replaced.) If that did not work out,try to put back the basket even way to rail guide the way took it off.Contact Miele for assitants.Thanks.Goodluck.

Kelly,
“”Yesterday it started again with the same dc codes. Noticed this time that it was banging all 4 sides of the machine during the wash cycle.””
Can you do a Quick Wash cycle with minimal settings Soil Level and Spin settings with an empty wash basket.
So after water fill if you raise the top of the machine and observe the Wash Basket you should see the tumblers rotating only. I think from your description you may observe the Wash Basket rotating CW and the tumblers rotating…..is that happening in Wash/Agitate cycle?

If that is so it seems to me that the Spinner Shaft Coupler (my name for it) is seized into the Clutch Pulley One-Way Roller Clutches Bearing in the Clutch Mounted One-Way Roller Clutches bearing mounted in the white bearing plate. And or the Upper One-Way Roller Clutches bearing ring if you Series 12 machine does use the Upper Bearing ring. I know the Series 10 and 11 use that upper bearing ring.
Does you Series 12 FAV6800A Clutch Pulley use the Upper One-Way Roller Clutches bearing ring?

Have you used my Clutch Fix post for reference on maintenance and or replacement of the FAV6800A/FAV9800A? In that post I have a comment labeled “”Let’s demystify dC and uC error codes plaguing the FAV6800A and the LCD Flavor FAV9800A””
I would drop your Clutch Pulley out and verify that the Spinner Shaft Coupler will rotate CW &CCW in both the Clutch Pulley One-Way Roller Clutches bearing white bearing plate and the Upper bearing ring if you machine does use that upper bearing ring.
If you can let me know the results? I will try to help…..Rich

Hey gunsmoke55,

Let’s collect some info. and I will try to help. I own the FAV6800A the LED flavor of the machine and as you can tell from my nick name I DIY all repairs on the machine.
1. Did your FAV9800A signal an unbalance statement to the display to trigger the clutch replacement?

2. How badly rusted up was the One-Way Roller clutches bearing? Did you follow my clutch maintenance/repair post to replace your new clutch? Clutch Fix Post .

3. When you removed the original clutch did your series of the machine use the Upper One-Way Roller clutches bearing ring? From pulling info. from other FAV6800A owners I have been able to confirm series 10 and 11 used the Upper One-Way Roller clutches bearing ring. Info from FAV9800A owners is very lean. What is your series of machine (the first two digits of your serial number) and did it use the Upper One-Way Roller clutches bearing ring?


4. You should be able to rotate the wash basket with one finger CCW with very little resistance. Try that and let me know if the wash basket will rotate CCW with one finger . The wash basket must not rotate CW by hand. With the front cover removed (pull the 120VAC power cord) you should be able to rotate the Clutch Pulley CCW and CW with light resistance.
“”I just replaced (new) the clutch on my FAV9800AWW, and machine goes through most of regular cycle, but at some point (reverse or tumble?), it tries to do something between the motor and clutch and the belt just squeals very loudly and burns. Ideas? SW””
If you machine used the Upper One-Way Roller clutches bearing ring it may not be seated in the wash tub base properly. It is a very tricky fitment process to re-install it and the Clutch Pulley assembly correctly. Let me know what you find and we will go from there.
Some insight into normal operation of the machine you may be aware of this; In the wash/agitate cycle the Control Board signals the Motor Control board to power the Motor CW turning the Clutch Pulley CW driving the agitator shaft which drives the transmission to rotate the tumblers only.
In a Spin Only cycle or the Spin Cycle of a Wash Cycle the Control Board signals the Motor Control board to power the Motor CCW turning the Clutch Pulley CCW. The One-Way Roller clutches lock up solid driving the Spinner assembly CCW spinning the wash basket CCW. When the One-Way Roller clutches do not lock up rock solid and slip you get tumbler movement as the wash basket begins to spin up. This causes the wash basket load to go off balance and if the TDS is working properly it’s signal input to the Control Board exceeds design limits of Outer Tub movement and the Control Board fails the Spin Cycle wit a dC or uC unbalance error or in your case an unbalance statement to the LCD display.
Also during the initial water fill cycle of the wash cycle the Control Board will signal the Motor Control Board to power the wash basket CCW slow RPM. I believe the Maytag design team did this to wet the wash basket load on initial water fill…..Rich
Upper One-Way Roller clutches bearing ring

Hello srcoray,

Did you replace the clutch, just trying to get a feel for your hands on experience with the machine? If you did the work did your machine use the upper roller clutch bearing along with the clutch pulley mounted roller clutch bearing?

The FAV6800AW uses a reversing motor and motor controller that powers the motor and clutch pulley to rotate CW in Wash/Agitate cycle and CCW in Spin Cycle.

In Wash/Agitate cycle the roller clutch bearing should rotate freely CW allowing the agitator shaft to drive the transmission in wash cycle driving the tumblers to rotate only not the wash basket. In spin cycle the roller clutch bearing will lock up (one-way roller clutch bearing) driving the spinner shaft to rotate the wash basket and transmission CCW. Unless my thinking is wrong it sounds like the one way roller clutch bearing is frozen or dragging and not rotating freely in wash cycle rotating the wash basket CW. I’m an owner like you and will try to help.

Just a few other questions;

If you have a load of wet clothes in the wash basket and you select Spin Only cycle will the spin cycle complete with out dc/UC errors?

With the lid raised can you rotate the wash basket CW? It should not; it should only rotate CCW and do that with very little resistance.

Rich

If you are handy it is not hard to replace the upper fuser roller you will need a small phillips screwdriver and pliars

the fuser lamp goes through the fuser roler so youmust disconnect the power leads to the lamp and remove the lamp

You do have to release the back side of the drive
gear on the fuser roller

when you install the new roller be sure to put some silicone fuser oil on the cleaning pad

take your time good luck

Hi bklink_2000,

I'm Harvey the Master Plumber.

Your problem is: Now that you have the rollers you can't see how to get the old ones out or the new ones in. You are worried that if you forced the plastic piece out at the front of the steel rail you may bend the rail.

You're on the right track! The plastic end caps should pop off, that,s what they're for.

Feel free contact me again!
Please give me a rating here at fixya.com before you sign off
Thank you,
Harvey your Master Plumber

you have a bad bearing retainer. you will need to call an asko parts dealer and order 8 upper rack ball bearings, and two ball bearing guides (they are grey plastic and break over time, causing the rack to jam. To replace tham, you must take the upper rack out by turning the plastic retainers on the front of both rails 90 degrees towards the outside of the machine. The slide the whole basket out. Now look at the back of the rails inside the dishwasher. there shoul be 2 more grey plastic retainers with bumpers on them in the rear. These must be pried out wiht a screwdriver (be careful, have cut myself several times on this job till i figured out the best way to do it. cover the bottom hole in the dishwasher with a rag, as you are likely to drop the old bearings when you slide the rails out. Slide out both the rails. Put your new (or old if youve got all 8) ball bearings into the ball bearing holders, then put the holders into the rail thats attached to the dishwasher. slide the rails back in, andthen put all your retainers back in and your rack. you may have to slide the rack in and out a few times before it will center the bearings and work smoothly. Should cost you about $12 in parts. Good Luck!