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If it's not something you recognize, contact the seller and contest the charge, or contact Paypal - contacting Payal will take longer for resolution in many cases.
Good luck with that. I had ordered a computer part paid thru a HP parts supplier and paid thru PayPal & never got the part, after complaining to PayPal they said the matter was between me and come to find out, the Chinese supplier which got paid, no part still and no reimbursement. I Refuse to use Pay Pal.
Contact PayPal. The 402 number is a phone number for PayPal. The charge is for something paid by PayPal. Remember way back when, when you signed up for Paypal, and you had to provide a bank account or credit card as a backup billing method? That's what that charge could be. Maybe it is Paypal using your backup billing method to cover the shortfall because you don't have enough in your Paypal account or bank account. If the charge is fraudulent, dispute immediately with both PayPal and your bank issuing the credit card.
I believe paypal has a customer dispute resolution system. Hopefully you printed a copy of the transaction. It may have a number for Dispute resolution. If not and no action go back to your cedit card company they should have a dispute system.
What item did you buy online at that date, and then use your PayPal ID to pay for the item? Since you did not have enough "credit-balance" on your PayPal account, PayPal charged your credit-card for the difference, e.g., $200 item, with $5 available on your PayPal account, means that $195 will be charged to your credit-card.
Best you contact PB billing center for that answer. They charged the account and they know why? Other than that, if the charges are false, have the credit card company dispute the charges and get your account free of that mis. charge.
If you paid for your auction using paypal, then you can track the item in that account. Log into paypal, select recent transactions, find the phone and you can check the order on it. You can see when it ws paid for, when the seller said that they shipped the item, a tracking number for the delivery information and the method that it was sent. If it has been a long time since you paid for it and you still have not received it, then click on "open dispute" and report the seller to paypal. When you open a dispute, paypal contacts the seller and they either provide proof of delivery or they refund the money.
If you used a credit card to pay for the phone through the pay my auctions method on Ebay you will need to find the auction that you won in order to check delivery on it. The item should be in your closed, or completed items in my Ebay.
If you paid for the item on a credit card and you didnt go through paypal, and you cannot find the auction that you won in my ebay, then either wait until you get your credit card statement and turn it over on the back to fill out the dispute an item instructions. ALWAYS put disputes in writing when dealing with a credit card company or bank. If you dont want to wait to receive your statement to dispute the charge then call your credit card company and tell them that you want to dispute an item and have them take a claim for you. Tell them the reason is non receipt.
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