No lights are on and won't work when touched
Hi
To do diagnostic please follow the steps on video linked:
https://www.youtube.com/watch?v=3JVyoYjoLyM
Hello - First, does the drain pump make a humming noise? If so, you possibly have a restriction in the drain line. Try setting the cycle to spin only and verify if water pumps out. Also try to rotate the drum manually (when it is not in use) and see if you notice a bumping sound as well. If you do, then the drum is not balanced and probably the bearing and pulley system behind the drum will need repairing. You may need to reset the unit at the household circuit breaker for a few minutes to create a hard reset within the unit. Then retry. If it proves to be ineffective contact a professional to move forward accurately. Washer may be experiencing an issue with a faulty door lock, timer, pump or control board not communicating correctly.
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