Did you download the Win 7 64 bit drivers for this printer. If not i suggest try downloading the drivers from the following link
Check the USB connection
The icon on the USB cable ( ) faces up when the cable connects to the product correctly. Check the back of your product and the back of your computer to make sure the USB cable connects correctly and securely.
After you make sure the USB cable connects correctly and securely, review the following guidelines to check other potential USB-related problems:
Icon on USB Cable
Shape of the USB Connector
Incorrect (A to A) USB Cable
163 views
Usually answered in minutes!
×