Question about Dell Dimension 3000 PC Desktop

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No sound on computer

It just stopped while I was watching movie on Netflix

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  • Melindalynn Gomez
    Melindalynn Gomez Aug 12, 2015

    Hi Genny Scoggin, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

    What computer do you use? Which version of which operating system?

    I first check whether or not the sound has been muted by my keyboard, or have I accidentally hit the on-screen "Mute" button? Then I check the computer's settings to make sure audio is on. I also check the power supply and button if I have external speakers. Reboot your computer. Finally, try another way to watch Netfilx--on a phone, tablet, another computer, and see if the problem repeats itself.

  • Genny Scoggin
    Genny Scoggin Aug 13, 2015

    How does the sound get muted by the keyboard????On screen mute button???



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There could be a problem of sound driver in your laptop or PC.
follow below steps to check sound driver:
1- right click on your my computer icon
2- click on properties
3- click on device manager
4- scroll down to the sound controller.
5- click to open tree of sound controller.
6- check whether it has a yellow sign or not.
7- if it has yellow sign it means your sound driver is outdated then right click on this and update your sound driver.
8- otherwise you won't get any driver if it has not been installed in that case you need to download sound driver for your laptop or PC by searching on the website of your PC manufacturer. download sound driver and install it and restart your PC, hopefully it will work.

in case of any query, please always feel free to revert or ask.

Posted on Aug 13, 2015


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Exit all programs and then re-boot the computer first to see if the sound returns. If you hear the start up sound, things are probably working.

Here is a link to the Dell support page to investigate further:

Posted on Aug 12, 2015


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Can't log in, keep getting sent to download Silver something, its allready in there. so now what???

Silver Light is required to use netflix on your computer,
Once it downloads and says it's installed you will need to reboot your computer. You can do this by shutting it all the way down, or choosing the reboot option.
Once it powers back on, you should be able to open netflix website and begin watching movies.

These steps may also help.

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When watching a movie the movie is constantly stopping to download. Why is this happening

I had a similar problem which obviously takes all enjoyment out of watching a movie. I was told by my internet provider that my bandwidth wasn't enough and that my equipment was too slow. An upgrade of both internet and PC would fix it..

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When trying to watch movies computor slows and almost stops for a long time. Using Netflix for one example.

For watching movies using netflix you require to have an high speed broadband connection as your computer slows down go for upgrading ram this can solve the problem.

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