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you need to do a hard reset and then the phone becomes usable again. Remember that you will lose all the data stored in the phone. Depending on the model the hard reset is different. http://www.pdamobile.cz/pict/news/htc_tytn_2-hard_reset.jpg Regards, PDG.
If you forgot you can generate master code using your IMEI, which can be viewed by pressing *#06# and keying that in the link mentioned below,, http://www.unlockme.co.uk/master.php
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