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darin ray kress Posted on Aug 11, 2015
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Acer AX1920-UR20P computer will not connect with Internet, I have tried wireless and ethernet connections.

I have wireless adapter. Still won't connect to Internet. I have also tried using Ethernet wire directly from modem to tower. Has to be a setting for Internet hookup somewhere.

  • Brett Duxbury
    Brett Duxbury Aug 11, 2015

    Hi Darin we want to help you with your question, but we need more information from you. Can you please add details in the comment box? what is the operating system you are using. Windows 8.1 ? Do you have other computers hooked up already to the network ?
    Suspect DHCP setting needs to be turned on Laptop. How is the wireless router hookup up to the network is it just been purchased by you and plugged into network with an existing router on an existing ethernet network. Provide network equipment make and model numbers and someone will know what your situation is.
    (if you just added the Wi FI router to an existing ethernet network with another router the DCHP server of the WI FI could be clashing with the DCHP server of the existing router and turning off the DHCP server in the new WI - FI router would help )
    Let us know the full background on your situation and someone here will be smart enough to suggest a solution based on the information provided.

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De ice

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  • Acer Master 711 Answers
  • Posted on Aug 12, 2015
De ice
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Is modem in bridge mode? sounds like you try wireless first. the router would then do the dhcp to get you on the net I would hook modem to router to tower. you may also want to power cycle them.

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Timegatewood,

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