Jessica Arbour... greetings & salutations,
I dare say in my short tenure here @ fixya... that is one of the VERY BEST constructed, complete & thorough questions I have ever encountered (V-Nice... brilliant... peerless).
Accordingly I am going to assume you have followed the
initial power-up/charge-up procedures just as meticulously...!
You verified the OUTLET as a working (power was present) and patiently waited for any signs of life...
So... (bummer though it is)
it is without a MOMENT's HESITATION... even though I would only suspect a bad TRANSFORMER (at this point) ...
You need to take that treasure IMMEDIATELY back to where you got it... and do a COMPLETE exchange or refund.
Nicely done... There is absolutely NOTHING wrong with high expectation... (Unless you don't share them).
Amazon com Alldaymall 9 Inch Android 4 4 KitKat Tablet PC MID A23...
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