Usually that type of message means either the print head was not a Canon authorized print head or the chip that the unit reads is damaged.
All you can really do is ask for a refund from where it was purchased, or get another one from a Canon authorized retailer.
"Never purchase a reconditioned print head, for exactly this reason" Be aware of "Pirates" who call you, ask you what type of printer or copier you have and as soon as you tell them, they all of a sudden have what you need at a huge discount. Its a rip off.
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