Auto Attendant greeting says press * to leave a message. When you press * it goes nowhere and tells you to enter the extension or access the company directory. How do I direct where the * goes so people leave a message.
SOURCE: CHANGE NAME ON DIRECTORY AFTER COMPANY GREETING
Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then.
First
thing, these new employees have the extensions of the old employees correct,
otherwise more changes that what I gave you here will not work properly,
example when you hear Press 1 it went to Joe, and Mary is where Joe used to be;
that will work. But it Mary is where Steve used to be, pressing one will go
where Joe was and not to Mary. Understand?
Ok, for the first part- changing the greeting in the Auto Attendant via CCR
tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be
changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure
that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change
if required... same steps to get into the trees and prompts.
Testimonial: "Perfect! Perfect! THANK YOU SOOOOO much! You are THE best! It was a replacement PERSON for another person at the same extension!"
SOURCE: Accessing company phone directory
Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it
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