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There are several possible reasons why your Sentry Safe MS3817 is not responding to the handle or new batteries. Here are some steps you can try to fix the problem:
Check the batteries: Make sure the batteries are properly installed and not depleted. You may also want to try using a different set of batteries to see if the issue is with the batteries themselves.
Check the battery contacts: Make sure the battery contacts are clean and free of any debris. You can clean the contacts with a soft cloth or toothbrush.
Check the handle: Make sure the handle is not damaged or stuck. You may need to apply some lubricant to the handle to loosen it.
Check the lock mechanism: Make sure the lock mechanism is not damaged or stuck. You may need to apply some lubricant to the lock mechanism to loosen it.
If none of these steps help, you may need to have the safe serviced by a professional. As for the factory code, it is recommended to contact Sentry Safe or the retailer where you purchased the safe for assistance. They may be able to provide you with the factory code or help you reset the safe.
Hi. I've been a locksmith for 36 years. First ten years in the USAF, 3 years working for a local locksmith shop and the remainder at the local University.
If your safe is small enough, try laying it on it's back, thereby relieving most of the effects of gravity on the bolt work. If the handle is simply installed too loosely to engage the mechanism, this should help.
"Punch in" the combo, listen for verification of acceptance, (if electronic) or stopping of the dial at the correct position (if mechanical), then with the safe on it's back, slowly, quickly, pulling, pushing, whatever motion works, try retracting the bolts.
If you run out of faith that this is going to work, the second method is to drill down the middle of the handle directly into the safe mechanism. You should be able to do this with a simple electric drill and a 1/4 inch bit (or so). The material you will be drilling into is not hardened.
Drill until the tip of the bit is within the safe door (but still inside the handle's center). Stop and check with a flashlight to see if you have an empty hole or can make out other pieces of metal attached to the handle inside the safe. If empty, try drilling in increments until you can see a roll pin or something like it passing through the handle's spindle. At this point, try gently (or not too gently) turning with a flat-bladed screwdriver or other tool as appropriate to the task.
What you are trying to accomplish is to grab hold of whatever mechanism the handle is supposed to be attached firmly and turning it, bypassing the use of the handle. The ruined handle can be replaced fairly cheaply, or just tightened and capped to look like it was always that way. (note: if you get it open, tighten everything and make it work without replacing the handle, don't worry, the locking mechanism is the thing that still works just fine and will still keep your safe safe. The handle is just for turning bolts and will be just as secure with a hole in it as it would be if it were new.
Opening these things are not easy and patience is one of your most useful tools.
If push comes to shove, tearing the thing to shreds is the only remaining option. (Of course, your local Locksmith Shop may be of help, too.
Good luck.
The Old Man
By the way, Be safe! Us eye protection and watch out for heat build-up while drilling.
ForbesMay 15, 2015 - VideoThe leading and most respected fire safe manufacturer in North ...Terry broke open the 86-pound safe within a minute or two of setting it ...
? 3:41
https://www.youtube.com/watch?v=Zy5kJ5Uqa2o
Jun 7, 2012 - Uploaded by PAWS611
You saved me from destroying sentry fire safe with a mini-sledge and .... downward pressure with my hand on the handle and forcing it open ...
? 5:14
https://www.youtube.com/watch?v=CmAQN6hJ1wQ
Jan 21, 2012 - Uploaded by lolitsmexd
For a Fire Proof and Water Proof safe that will survive through the... every lock and padlock has the same flaw, they can be 'jiggled'open with a ...
? 8:22
https://www.youtube.com/watch?v=u3p5KUNfDG0
May 15, 2015 - Uploaded by Mr. Locksmith
Marc Tobias and Terry Whin-Yates open a locked Sentry Fire Safe in seconds with a Rare Earth Magnet. No sign of entry of damage. This is a ...
? 0:36
https://www.youtube.com/watch?v=4mbtSUAoS6w
May 8, 2013 - Uploaded by 1diazsantana1
When i put the pass-code on my Sentry Safe the handle will remain locked and I ... mine dont want to open either! i get 5 beeps ... How To: Open A Locked Sentry Safe If You ForgotCombination Code Or Lossed Key Model Is ...
May 7, 2010 - Since this safe can only be opened with an electronic code, this is a .....i have sentry V260 electronic with key, no handle. cant find key and ...
If the lock is broken or the handel, then you will have to get a safe tech or locksmith to look at if. Hopefully, you have a small safe that you can bring to a local Locksmith. First off I would call to see if they can help without damaging the unit.
I would say try replacing the battery holder. A1 Locksmith Burlingame CA 94010 have Sentry safe locks, keys, battery holders, battery door covers, and door handles. New parts reclaimed from damaged freight returns. But only a small supply in stock.
If someone attempts to open the locked safe by forcing the safe handle to the open position it can strip the plastic gear. So even if you have the correct safe code and the batteries are fully charged the safe will not open. If you can lay the safe on its side (hinge side on the floor) gravity and banging the side of the safe with a hammer may cause the bolts to unlock. Unfortunately, if this doesn't work you will need a locksmith to open the safe.
Good luck.
Terry Whin-Yates BA Hons (Criminology) 3rd Generation Master Locksmith 25+ Years Experience BC Security License : B4227 604-773-5625 http://www.mrlocksmith.com/
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