We LG LHD65EBL and we cant turned off either we can control the level of humudity

Prt of the problem may be a dirty or clogged air intake filter.

Turn the unit OFF and unplug, it before removing the filter to check and clean it.
You can ether vacuum it or if it's really dirty & clogged, wash it in warm water and mild dish washing liquid. Rinse thoroughly, shake off access water and allow it to dry completely, before reinstalling it.
Never operate the unit without the filter in place. As this could damage the unit.

Plug the unit back in and turn it ON. Try lowering the humidity extraction level now, using the arrow down button. For a very damp, humid basement application 35% is a good setting to start with for several days.

Hope this helped you and thanks for choosing FixYa.

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

First, tunr the unit OFF and unplug it for 10 minutes. Then plug it back in and turn it ON. It will automatically set at 70%. Press the - button and lower the humidity extraction level to 45% in increments of 5%. Once you reach 35% press and the - button one more time. Now the unit is set to run continuously, until the bucket is full and the unit turns OFF automatically or you manually turn the unit OFF. In case you have misplaced the Owner's Manual, I have included a link to it, that you can download and print. http://aic.lgservice.com/gcsc/dwn/main

I hope this helped you and thanks for choosing FixYa..

According to your Owner's Manual. once the humidity extraction level is set at 35%, you should push the minus (-) key one more time to turn the unit ON. It will now run continuously no matter what the humidity level is until the bucket is full.

In case you have misplaced your Owner's Manual, go to the link below and click on English. The Owner's Manual will download and you may print it for future reference.

http://www.lg.com/us/support/product/support-product-profile.jsp?customerModelCode=LHD65EBLY8&matchedModelCode=NOT_MATCHED&searchEngineModelCode=LHD65EBLY8&targetPage=support-product-profile&initialTab=documents#

I hope this helped you solve the problem.

I have the exact same problem. I suspect this is the same as the "CH 01" problem others had with a different unit that seemed to be the bucket switch. I still need to confirm.

Contact LG customer service 1-800-243-0000 option 7 for assistance.

Store bought products like these are extremely hard to get parts. Your best bet is to contact the manufacturer, but don't expect much assistance from them.

CHECK FOR THE SUPPY

Good morning, Click blue word site for the lg site and put in model number. It came right up.

I Have an LG Dehumidifier and water has leaked out to the basement floor, it has a hose that drains into the floor