I ordered this Jenlea Daniel Dakota floor standing grandfather clock on Feb. 2014 from Wayfair. I tried to get parts from them, but they do not sell them. The chime box and clock box are connected and run on AA batteries. I replaced the batteries, but no chimes.
I would try timesavers.com.
UsedClockParts.com
SOURCE: Halo Grandfather Clock won't chime hour
In my eyes there are two kinds, ones that are a real grandfather clock that runs on gravity using a series of weights and gears with different counterweights for chimes and running the clock itself, and there are the show pieces that look like a grandfather clock but run on newer tech and electronics. If a real one then would try first pulling the weights to the top. They are usually shaped into a pinecone or something. If weight is at bottom them have to pull corresponding chain with weight till the weight is at the top of case. As "time" goes by the weights lower. You should have different counterweights for the clock, chimes, dancing figures and whatever else it may have. All the weights move at different "speeds" so you have to keep an eye on them to make sure it keeps correct time. I would recommend consulting the manufacturer if possible. There are so many kinds out there is really hard to tell by such a short video.
SOURCE: Gazo Rancho Santa Fe Grandfather Clock won't chim
Check the wires in the back.some times the get corrodes.
SOURCE: How do I synchronize the chimes on a George Woltz, Hagerstown clock -- circa 1810
Slide the top off (if it slides off) so that you can see the movement inside. The clocks striking mechanism is on your left side of the movement. There may be a steel lever that raises, and drops between each tooth on whats called a count wheel. The count wheel looks like the other gears only it has deep recessions spaced accordingly to represent each hour. If you raise, or trip the lever, it will advance to the next hour. Do this until you've corrected the strike to the desired hour. Hope this helps. This is just one of several different ways to sync your strike with the time. If I saw your movement, I could give a better answer. Good Luck
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