Question about Canon MultiPASS MP390 All-In-One InkJet Printer

2 Answers

Black will print properly only on "High" Print setting

His problem started suddenly, after I had printed a page with a completely dark banner on the top.

On "Standard" setting, the text lines don't print completely, and some completely disappear. Sometimes the first few lines print properly. However, on "High", the printing always looks fine (if a little bit faint).

I have tried the following: Doing the Mmaintenance functions, including "Cleaning" and "HeadRefreshing", replacing the cartridge, and blowing gently on the hole at the top of the cartridge to expel some ink. None has solved the problem.

Thank you for any advice.

Posted by on

  • Henry Smith Nov 14, 2007

    I don't see why a hardware problem of this type would suddenly occur on a printer that is not very old.

    One of the free posts suggested soaking the print head in rubbing alcohol to clean it. I could try that, but how would I remove the print head from the printer?

    I would prefer a proposed solution I can try myself, without taking the printer for repair.

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  • 1,113 Answers

Are you using gen.Canon ink? Try new inks if this is not the problem then only other correct option is to replace print head.

head purchase...
http://www.precisionroller.com/find/canon+mp390+print+head+printhead+multipass+multi-pass+mp+390.htm

head removal
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9722

Posted on Nov 14, 2007

  • 1 more comment 
  • Soulvisitor
    Soulvisitor Nov 14, 2007

    I think that the dark banner used up most ink in one cartridge, the colour ink contains 3 colours and 1 can run out before the rest requiring replacment of cartridge.



    I have seen these run out of black and make black ink via colour cartridge mixing all its colours to print in black.



    First step is replace c0olour cartridge, then black then head.

  • Soulvisitor
    Soulvisitor Nov 14, 2007

    In head removal link you will need to type in remove print head in FAQ section

  • Soulvisitor
    Soulvisitor Nov 16, 2007

    What Happened??

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  • 306 Answers

After all the trouble shooting you have done their most likely a hardware issues causing the problem.

Please Contact Canon for repair service or replacement.

1-800-828-4040

Posted on Nov 14, 2007

  • Anonymous Nov 14, 2007

    well all the solutions that can be provided has been given, Did you contact Canon on the number provided to at least see what there response was?

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