Hey Kathy this is Jim with Crucial Vacuum,
Chances are if you've cleaned out all of the debris by your Sharks brushroll and its still not spinning that means there's an issue with your belt.
On average you should change your belt every 3 months. After a while the belt will loose tension and stretch and in most cases the brush roll will stop spinning completely.
If you're looking for replacement parts to your Shark vacuum you can purchase them directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/shark.html?limit=all
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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