Hi Bonnie,
You should check Windows 7 Control Panel's device manager. See if the sound is disabled or if it indicates that it "has a problem" Try to re-enable it - or failing that - uninstall the sound card and click the box that says "remove files". Reboot with an internet connection (wifi or wired). Let windows detect the "new" sound hardware. Check any hardware volume control and set to a mid - high level point. After Windows downloads and installs the driver - follow instructions - reboot if asked. Then test the sound. Check software volume controls in control panel and verify that the sound is enabled. Try using the headphone jack if internal speakers are not producing sound. Once sure that the sound card is loaded, enabled and volume is set to mid - high and neither the internal speakers or external headphone do NOT work, you can consider selecting a new sound source that can use a USB port or PCMCIA (PC Card Slot) depending on your needs and port / slot availability on the laptop. Links below for both styles. Good luck!
pcmcia sound card Google Search
USB sound card Google Search
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