How do i fix my Laptop PC which it CD ROM stopped reading CD ROM after i scanned the system with antivirus

Make sure it has the maximum memory installed. Also do a defrag. on your system.

* check you virtual memory or adjust it...

* scan your laptop with the latest update of anti-virus,might your laptop got many viruses.









hope this solution helps..... please rate my performance... thanks

Run Norton Anti Virus to remove viruses.

which anti-virus do you use?
If it's McAfee, then it's quite usual. Leave it there for some time or skip the file.
I would recommend you to use Norton 360

Yes it may be possible, installing and updating antivirus may have figured our corruption in urlmon.dll deleted the file or did some changes due to which you are getting the critical error

You can try 2 things,

1. Restore earlier settings, which may uninstall your antivirus and you need to install again. But if this works recommend you to first scan the system with free standalone antivirus availalable and then install your version of antivirus. Try following link

http://go.trendmicro.com/housecall7/HousecallLauncher.exe
http://www.trendmicro.com/ftp/products/rootkitbuster/RootkitBuster_2.80.1077.zip
2. Repair the URLMON.DLL file

1.Insert your Windows XP CD in your CD-ROM drive and boot your computer from the CD.
2.When the Welcome to Setup screen appears, press R to open the Recovery Console.
3.When prompted for an administrator password, type the password and then press Enter. In case no administrator password was set, just press Enter.
4.At the Command Prompt, type the following command and press Enter
cd %systemroot%\system32
5.Next, type the following command to rename the urlmon.dll file and press Enter.
ren urlmon.dll urlmon.old.dll
6.Now, to restore the original urlmon.dll, type the following command and press Enter.
expand [CD drive letter]:\i386\urlmon.dll %systemroot%\system32 /Y
7.Next, type exit and press Enter.
8.Restart your computer.

3. Repair complete OS. You will need XP CD
Boot from CD and follow the instructions to repair the OS

Dear,
Its not the issue with antivirus. By the by, which antyvirus you have installed. Have you tried by removing the antiviurs. If you feel the same after removing the same it is the issue with CD/DVD drive

Hi Chopadepve,

Please try this method but be more careful during working out on it:

Since your DVD drive reads cd's, but not dvd's It shows that the hardware works fine. Now we need to Edit the Registry to fix this problem.

1) click the start menu
2) click on "run"
3) type "regedit" and click ok
4) go to string key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5) delete "upper filters" and "lower filters" in the right side window.
6) right click my computer in the start menu.
7) click properties
8) go to the hardware tab
9) click device manager
10) expand the dvd/cdrom drives
11) right click the dvd rom and click uninstall
12) Reboot PC

Windows should automatically install a clean ROM drive after the reboot otherwise Open the device manager window and click "scan for hardware changes". DVDs just read fine if you have the correct DVD decoders.

If no luck then might be DVD read head wiped out.

Regards
ELLIN

1. Preparing before you begin

1-1 Make sure that your computer has the necessary system requirements.

* Windows XP Home Edition/Professional
* Windows Vista (32 and 64-bit) Home basic, Home Premium, Ultimate, Business, Starter Edition

* 300 MHz or higher processor
* 256MB RAM
* 180MB of available hard disk space

1-2 Remove any other antivirus programs that you currently have installed.
To remove them, click Start > Control Panel > Add or Remove programs. In the list of current installed programs, click other antivirus or firewall programs, and then click Remove.

1-3 Make sure that you can connect to the Internet, then close that window.

1-4 Close all open programs on your computer.

2. Installing and activating Norton AntiVirus

2-1 Do one of the following:
If you install from a CD, insert the CD into the CD-ROM drive.
If you downloaded your copy of Norton AntiVirus, double-click the file that you downloaded.

2-2 In the opening panel, click Install Norton AntiVirus.

2-3 Read the License Agreement, type your Product Key if prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot continue the installation.

2-4 In the Installation Options panel, review the options, and then click Next.

2-5 In the Pre-Install Scan panel, click Start Scan.
The scan takes a few minutes.

2-6 In the Installation Confirmation panel, click Next.

2-7 In the Activation panel, wait for the progress bar to stop, and then click Next.

2-8 If the Norton Account panel appears, do one of the following:
* If you currently have a Norton account, complete the Sign in to an existing Norton Account section.
* If you want to create a new Norton Account, complete the Create a Norton Account section.

2-9 Click Next.

2-10 In the Norton AntiVirus Installation Complete panel, review your subscription details, and then click Finish.

2-11 In the Welcome to LiveUpdate panel, click Next to begin checking for the latest product updates.

2-12 On the next LiveUpdate panel, review the list of available updates, and then click Next to begin the updates.
This process takes a few minutes.

2-13 On the final LiveUpdate panel, click Finish.
A system scan begins automatically. When the scan is complete, the Norton AntiVirus main window opens.

Try physically removing the player and fire up the laptop. Power down the laptop, replace the player and power back up. If that doesn't help, see if BIOS recognizes it.
If that doesn't work, get back to me.
Ron-

1. uninstall dvd/cd using device manager reboot and winxp will reinstall driver 2. go to my computer / dvd drive / right click / properties / hardware - roll back or update & properties - enable digital cd audio / recording - enable cd recording 3. do system restore start / all programs / accessories / system tools / system restore 4. do full system recovery - us windows xp OS