Click on the black round App World Icon, click on the small round BB icon named My World -please wait - It will show Installed right on top of the screen. Scroll down and find Whatsapp- click on whatsapp to remove\delete- confirm yes. Restart phone. Go back the same way to App World Icon. Click on Apps- right on top type Whatsapp in search bar- The whatsapp application will appear. Click on it to reinstall - when done, enter mobile number to register whatsapp and you are good to go
SOURCE: upgraded from a 8520 blackberry to a 9720 but
go to this link and follow instructions
https://blackberryid.blackberry.com/bbid/recoverpassword/
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