Calls don't go to voice mail if on another call

Hi D,

You should go into your voice mail and check your Outdial settings. If Outdial is turned on, you`ll need to deactivate call forward from there.

Press FEATURE (above the HOLD key on old sets or the Nortel Symbol on the new sets)
Then press 981 on the dial pad.

If states "Inactive when done then your voice mail system is down or the feature code was changed, either way if you do have voice mail then call your tech in to check the system right away.

sounds like your forwarding is not set in programming for no answer or busy.

Hi there

The Nortel and any other of PBX come with the voice mail, and you configure the voice mail as a phone ring.... If you can not pick up your phone in 3 time of ring then automatically your phone transfer on Voice mail and there as you setup..........In voice mail it asked which number you want to call and say the details Example: - Dail 1 to Drawing Room Dial 2 for Dinning Hall Dial 3 for Bed Room..


You just configure you voice mail system and solve you problem.


Thanks

Depends on the voicemail, but generally:

Call the receptionist

When the auto attendant answers, press * (or sometimes "**"), OR ask the operator to transfer to your line and press "*" during your message.

It will ask you your login information.

Dial your extension and password together as one number and press #

You can now operate the voice mail.

transfer (under screen when on a call) is for internal transfer. you need the external transfer feature from your phone company, then a "link" key programmed on your phone. link is also feature 71. when on a call you hit link or feature 71, then dial the cell or have speed dial buttons for them,.

more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s that left the message left multiple messages. in that case repeat the procedure til all messages are canceled

So what, exactly, is your question? Physically, you order a second line in a "hunt" group, and plug or wire it into the system cabinet. By default, a Nortel system has 2 lines already programmed to the sets, but you will probably need to activate the second line appearance in programming.

Carl

It sounds like both phones are set to ring on incoming calls and both phones are set to call forward to voice mail box with the same amount of rings . you should turn off the ringing for both phones that way it will not jump between the to mail boxes . now when a call is trans it will go to the box .

bodell,
The short version of getting to your greeting is:
Feature 981 or open voicemail key
your password
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished
hope that helped.