How do I get the alarm to work? I set the alarm for 5am, it did not go off. The sound is off, I have the volume to the highest point, nothing comes out.

Do a factory reset followed by a 5am alarm setup

from the beginning its perfectly work but after that sounds are not coming in any stage if any 1 can pls help me to fix this

you may have turned the volume down for the profile you were using on the phone, try activating the alarm an whilst its supposed to go off turn volume up.

hope that works for you if it doesnt i dont know what else to suggest other than take it back to the shop where purchased and see if they can help

The setting for the alarm is actually independent from the rest of the phone volumes. When you go the set the alarm and get to the alarm sound list, use the volume rocker on the side of the phone to set the alarm volume.

For some reason, the Hero has a habit of screwing around with the volumes for the alarm. It happened to me a few times where my alarm got muted.

Thanks for looking and good luck.

This is from Tim at JMAppliances 2/24/2011:

These clocks are built to operate at 50 cycles(Europe) and 60 cycles(USA) and this is controlled by the audible alarm setting. The clock has to be set on the loudest (highest tone) alarm for the clock to operate at the correct setting. You control the loudness of the alarm by pushing the minus button (second from the right) repeatedly until you here the loudest (highest) sounding tone. Leave it at that setting and the clock will work fine.

Hope this helps

this is internal speaker control volume defect, please send to repair shop for repair.

I had this problem with my Orange Hero too - there is a fix but it's quite obscure.
When you're inside the "choose an alarm sound" menu and scrolling through the list,
if you press the volume buttons on the side of the phone then you can manually adjust
the alarm sound (mine was set to 0). Not sure what causes it to set to zero,
presumably when you take the phone off silent mode it sometimes fails to update the
alarm as well? This still needs looking at because it means the alarm volume resets
to zero of its own accord, but it can at least be managed by manual readjustment.
Hope this helps!

P.S. It might also be worth noting that when I was having this problem, no
third-party alarm apps would play the stock alarm sounds either.

Is your phone rings when there's a call? If not, then it might your phone buzzer has the problem.

make sure :
1- the the speakers are connected to the sub woofer correctly
2- the sound driver is installed on your computer ( you can check that from Device Manager )
3- that you connected the sub woofer jack to the correct jack of your computer
4- the volume parameter is set to highest in your computer

if nothing works out then i suggest connecting the speakers to another device ( like ipod or mp3 player )

if either this won't work then the speakers are obviously corrupted :)

try keeping the system off for over 2 weeks as this fully resets the whole systems memory (this does make you loose your radio preset's and any other tweeks you have done to it) but with a reset unit it should fix its self