Hi there, it's Jack at Dyson.
DC28 has two washable filters engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3-6 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them in the machine.
I hope this helps. If you'd like further guidance you're welcome to give the Dyson Customer Helpline a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).
There are two filters that should be removed, hold them under running water to clean. Dry thoroughly before reinstalling.
Hello! Please follow the instructions below to clean the lifetime Hepa filter on your Elite Rewind.
1.
Press on the tab located on the side of the filter cover to remove.
2.
Remove the HEPA filter and brush with the combination tool to clean or tap side of filter against a trash receptacle. Return the HEPA filter into the filter cavity.
3. Align tab on filter cover with slot. Press cover closed until you hear a snap.
Hope this was helpful!
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