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Anonymous Posted on Mar 05, 2015

Brush doesn't spin and no suction. Have pressed reset button but hasn't fixed the problem

1 Answer

ka4iup

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  • Master 4,062 Answers
  • Posted on Mar 05, 2015
ka4iup
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Http://www.dyson.com/support/dc24new/dc24-multi-floor

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It'll help if you clarify if this is no power at all - the motor makes no sound, motor is on but no suction, and/or suction but the brush isn't spinning. If the latter, then there are a couple of possibilities. The bar should stop spinning when full upright, where the system will route suction to the handle for accessories. Try reclining the handle. there is also a switch for the brush clutch to engage (see the manual
http://www.dyson.com/medialibrary/files/dyson/support/downloads/uk/floorcare/manuals/DC25_Manual.pdf ), including page 8. The brush will also stop if there is a blockage.The checklist for clearing obstructions and resetting the brush bar (!) are shown on page 5 - there's a switch on the back to press twice, probably re-engaging a breaker.

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Air passage from back of brush head, through the joint, and up to bag, may be blocked.
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