Question about Dyson DC59 Animal Bagless Cordless Stick Vacuum

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Hi, I have my dyson for 3 months an the brush stopped rotating. I've cleaned it but still doesnt work

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Hi Lenka, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC59's brush bar. If you've already cleaned it and checked for blockages, but have not been able to resolve the issue, we'd be happy to provide further assistance.

When you have your DC59 to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will talk you through some simple diagnostic checks, and if a replacement part is needed we can confirm if this is covered under your Dyson guarantee.

We'll look forward to speaking with you.

Posted on Mar 06, 2015

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Machine is under guarante, contact manufacture (Dyson)

Posted on Mar 05, 2015

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Posted on Jan 02, 2017

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1 Answer

I have my dyson for 3 months but the brush doest rotate anymore. I've cleand it but still doesnt work.


Contact Dyson customer service for assistance. We own three, and they have been very good in getting our products repaired.
http://www.dyson.com/support.aspx?mkwid=sbTwgvWdl_dc&pcrid=48668202890&pkw=dyson%20customer%20support&pmt=e&gclid=Cj0KEQiA99qnBRDnrYCkt4ClzZABEiQAvqPaLHmu2uBKD1vhitEhn7mKBUjuUO21SUfhgVuHb9Rf4ZAaAr6r8P8HAQ

Mar 04, 2015 | Dyson Vacuums

1 Answer

Can't activate front brush


Hi Sandy, it's Jack at Dyson.

DC25 has a belt engineered to last the lifetime of the machine. It's protected by a sensor which shuts off the brush bar if something jams it. If your brush bar won't rotate it's likely it just need to be reset. Please follow the steps shown in the video I've attached.

Tip: Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, recline the machine into the vacuuming position. Turn it on with the red on/off switch, then press the silver brush control switch twice.

Please note: The brush bar will never rotate when the machine's standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 19, 2013 | Dyson DC25 Vacuum

1 Answer

Dc41animal leaves obvious tracks on beige carpet


Hi Alan, it's Jack at Dyson.

Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.

It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.

It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 09, 2013 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Loss of suction


Hi there, it's Jack at Dyson.
I'm sorry to hear you've had difficulty with your DC44 Animal. It's normal for air to blow out of the back of the machine - this is where the exhaust air is returned to the room after passing through the cyclone pack.
However, if your machine doesn't seem to be picking up as well as usual and you've recently washed the filter, this may be due to a blockage. To check the motorised carbon fibre floor tool, wand and bin inlet for any obstructions, please follow the steps shown in our online Support guide:
http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand
The motorised carbon fibre floor tool is driven by it's own motor, rather than the machine's airflow. If it isn't rotating, the video attached should help you locate anything which could be jamming the brush bar. Make sure you remove any threads or hair from around the brush bar carefully using scissors, taking care to avoid causing any damage to the bristles.
I'm confident this will resolve the issue, but if you would like some further help you can reach the Dyson customer Helpline directly by calling us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack - Dyson Online Customer Support
http://www.dyson.com

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1 Answer

Dyson DC22 brush wont spin, does not appear to be getting power


Hi there,

I'm sorry to hear you're having difficulties with your DC22. If you've been unable to get the Motorhead working after cleaning it, please get in touch with us directly so we can provide further assistance. You can call us free on 1-866-693-9766 (US), or 1800 239 766 (AU) - if you're based outside these countries, please let me know where you're located so I can provide the correct contact details.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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1 Answer

Hi, Dyson DC25 brush bar very hard to push on short pile carpet. Looked underneath and red rotating brush bristles are quite proud of the floor tool. This leaves pronounced track marks in plain...


Hi there,

Sorry to hear you're having difficulties with your DC25. If the cleaner feels heavy to push, it may simply be due to the machine's powerful suction - the soleplate is engineered to form a close seal with the floor surface for high pick-up. The tracklines on the carpet are nothing to worry about - they're a normal feature of operation of the revolving brushbar.

It's also normal for the exhaust air from the motor to become warm after a period of use. I note you've stated that the filters are clean, but you might want to take a look at the video embedded below to check you've washed them correctly. Under normal use, they should be rinsed under cold water at least once every 3 months, and allowed to air-dry. No detergents should be used.

If you have any further concerns about your DC25, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Customer Service

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5 Answers

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There is a reset button on the side of the brush bar head. Press it.

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