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each keypad to the safe is preprogrammed with one code to unlock sad to say if you forgot the code you may need to have the keypad replaced in order to open it as in requirement to each safe is that each safe keypad MUST come with a code thats preprogrammed to it
Normally the safe should have come with a key to open it in the event that the keypad fails. Even if there is no key you can call the manufacturer and supply them with the serial number and they should be able to help you. I had a similar problem where the keypad on my safe failed and the manufacturer sent me a new keypad within two days.
If internal battery is depleted and will not allow lock to open, hold a new9-volt alkaline battery on the contact points (large battery terminal to
large keypad contact, small to small) located on the front of the keypad.
Maintain contact, enter and valid code and turn keypad to open lock.
Lock contains a non-volatile
memory, even with batteries removed the lock will retain
all programming.
NOTE: You must maintain battery contact at all times throughout the
entire procedure.
A Safe and Vault Tech Will confirm that once you change the batteries the user code will erase and you will now have to enter the factory default that is in the owners manual and then use the programing instructions to program a new user code.
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