Really bad crackling sound on certain calls

if you have more than one phone, unplug them all from the phone line then check one phone at a time plugging it in check for dial tone. if doesn't get dial tone unplug from phone line then try the next. I had one get zap and it stopped all phones from working. soon as bad one removed the other phones worked

Thank you for sharing that with us.
Try a normal phone plugged into your phone socket just to make sure the problem isn't with your equipment; if it is the line call bt back and ask them to fix it.
My BT Report and track faults

same problem - almost impossible to have a clear conversation. Have changed filters/moved the base several times - all to no avail. Sorry I ever changed phones from my philips which worked fine. anyone have something new to suggest as a solution apart from dumping the BT system?????????????

It sounds like you have a fault on your phone line which is affecting the performance of your broadband.

As long as you haven't added any more phones to your house without a splitter, then I would go with the problem being your phone line.

You might want to give BT Broadband (assuming you have BT broadband with the BT Hub) on 0800 111 4567 they will be able to advise you further, failing that, you may need to log a call with BT about the phone line itself, which is just 151 from the line that you are having problems with. It is always best to phone from the line that you are having problems with, so they can hear that there are problems with the line.

Hope that this information helps! :)

You can check the line yourself over the internet by visiting the following website:

http://www.bt.com/faults

However I can see that a fault has already been logged against this number.

Regards
Steve
http://www.landlineman.com

Have you had any lightning storms, it sounds to me that the Router is faulty, Power spikes and surges can also cause this, I suggest you test is with another router....

It sounds like you might have a problem with the filter, if you get noise once you plug into the ADSL box. Unless the ADSL box has a filter in it.

The ADSL box cannot be filtered but the phones must be filtered. Try another filter. You should be able to get one from the ADSL provider or buy one in a store or online.

The green white wire is the third pair ow wires. I am guessing that it is on your station wire side and is not in use. Try the filter first.

Not a total solution, but a reason , perhaps.

I have both BroadBand and Telephone from BT.

In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.

they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.

So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.

I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..

So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.

I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.

Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!

your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.

Basically you have some corporate customer service red tape to hack through.

Good luck

I had the same problem with KX-TCD220E and BT line. Cured by changing the DSL filter.

the phone sux and your's sounds posessed