If I recall there is a kind of latch or tongue on the bottom of the tray. You need to push it upward from the underside and it will unhook and the tray will slide out.
SOURCE: fabric softener dispensing before wash begins
I was having the same problem. Repair man replaced VALVE AW
He told me it is from the sedement in your water. If you have a water softner, it may not be the problem, unless it is not working properly. Sounds strange, but problem is fixed.
SOURCE: Whirlpool Duet dispenser problem
I had the same problem my fabric softener would not dispense.Close shut-off valves and take off the water hoses off the back of the washer and look for blockage on the screen.Mine was plugged up and after cleaning it off it works like new.
SOURCE: whirlpool washer fabric softener dispenser
The fabric softener dispenser in my Whirlpool washing machine is caked w/hair and detergent. I have tried to take it out by unscrewing it, but it won't come out. What's the secret? Please help!
SOURCE: whirlpool duet washer fabric softener dispenser does not empty
Hi there
I wonder why, mine does though I never use a fabric softener, the water just runs through. It must be clogged somewhere, the only solution I have is the old one. The needle and the thread,try puting a needle through then pull the thread back and forth.
I hope it works
kolbrun
Hi,
Here is a tip that I wrote about what I found out about the fabric softener not dispensing into the washer...
Fridgidaire Washing Machine Fabric Softner not going into washer
heatman101
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