My microwave staying in MUTE mode. Only some of the keys respond. When I hit the control/settings the scroll comes up but I can't get the sound back on, clock to change, vent to work.

If the touchpad on your GE Cafe over-the-range microwave has stopped making beeping sounds, there could be a few potential causes. Here are a few troubleshooting steps you can try:

1. Check the volume settings: It's possible that the volume settings on your microwave have been accidentally turned off or lowered. Look for a "Volume" or "Sound" button on your microwave and adjust the settings as needed.
2. Check for a mute function: Some GE microwaves have a "Mute" button that allows you to silence the beeps temporarily. Make sure this feature hasn't been activated.
3. Power cycle the microwave: Turn off the power to your microwave for a few minutes, then turn it back on. This can sometimes reset the touchpad and restore functionality.
4. Check for error codes: If there's a problem with the microwave, it may display an error code on the control panel. Look in your user manual or search online for information on what the code means and how to resolve it.
5. Call for service: If none of these steps work, there may be a problem with the touchpad itself. Contact GE customer service or a professional appliance repair technician for assistance.

ask GE what might be wrong we only know stuff we have seen sorry

To mute your microwave, start by checking the control panel. Look closely. The mute function may be labeled as a secondary function of one of the standard buttons. Check these things first:

• Look for a Sound button. Seriously. It may have been there all along, begging you to press it.
• Press and hold either 1 or 0. Sometimes manufacturers give these keys hidden, secondary functions.
• Press and hold the Stop or Cancel button. Like 1 or 0, this key might have a hidden function when held.

Often, pressing and holding 1, 0, Stop or Cancel will either result in turning off the beeping sounds or activating a child lock feature. (Child lock doesn't actually lock the door, but instead locks the control panel so no buttons can be pressed until the lock is removed by holding the button for around three seconds again.)
If none of these work, it's probably best to consult the manual. Even if you don't have a Sound button, there is no Mute function denoted as a secondary function or holding a button doesn't do anything, there is still a chance a mute function exists. It could be a button combination or, like on some microwaves, be buried in a submenu that's not at all obvious how to activate.

Hi.

To mute your microwave, start by checking the control panel. Look closely. The mute function may be labeled as a secondary function of one of the standard buttons. Check these things first:

• Look for a Sound button. Seriously. It may have been there all along, begging you to press it.
• Press and hold either 1 or 0. Sometimes manufacturers give these keys hidden, secondary functions.
• Press and hold the Stop or Cancel button. Like 1 or 0, this key might have a hidden function when held.

Often, pressing and holding 1, 0, Stop or Cancel will either result in turning off the beeping sounds or activating a child lock feature. (Child lock doesn't actually lock the door, but instead locks the control panel so no buttons can be pressed until the lock is removed by holding the button for around three seconds again.)
If none of these work, it's probably best to consult the manual. Even if you don't have a Sound button, there is no Mute function denoted as a secondary function or holding a button doesn't do anything, there is still a chance a mute function exists. It could be a button combination or, like on some microwaves, be buried in a submenu that's not at all obvious how to activate.
If you've tossed the owner's manual to your microwave, check the manufacturer's website. They will often provide a digital version of the manual as a PDF for more recent models. For an older model, you may need to do some digging, but a great start is to just do a Google search for "[microwave brand and model number] manual."
Once you have the PDF version of the manual, press Ctrl + F on Windows or Command + F on Mac to search the PDF for "mute," "sound" or "beep."


Good luck.

I Believe this model has an options button with codes by numbers which are 1 thru 6 I believe. Either 1 or 2 are sound. So hit the options button and hit the number 1 it should say (sound), Then you will hit 1 again a.k.a. mute, and no more beep beep beep. If 1 is not sound then you may have accidently created a small but deadly emp, so hit stop and you must hit options and then hit 2.

No! I'am afraid not, the problem is in the keypad control board, the whole assembly must be replaced, the part alone will cost around $100.00 or more depending on make and model.

This has been repaired and shipped.

F3 on a GE / Hotpoint microwave means you have a shorting keypad / controls.

There's a chance it can come on by itself and run unattended, which can result in a fire.

So until it is repaired, please leave it unplugged or leave the door open.

On this model, the keypad is not available as a separate part, so you would have to replace the entire controller assembly.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Then you disconnect the wires and install the new controller.

You can order part number WB07X10903 here for $114.37 (compare that to $174.75 direct from GE!).

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

This is a UK model? Try this:

http://www.samsung.com/uk/info/contactus.html

Otherwise please reply back and let us know what country you're in.

We're happy to help and we appreciate your thoughtful rating of our answer.