Issue
The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product.
The following symptoms might also accompany this error:
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The product will not print.
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Printing stops unexpectedly.
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The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
Solution one: Turn the All-in-One off and on again
1.
Press the Power button ( ) to turn off the product.
2.
Press the Power button ( ) to turn the product on again.
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If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.
Solution two: Clear any paper jam
A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper.
Step one: Check for and remove any loose paper from the input tray
Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF).
CAUTION: Do not remove jammed paper at this stage.
Step two: Clear a paper jam from the rear access door
WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1.
Disconnect the power cord from the back of the printer.
2.
Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
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If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1.
With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position.
2.
Without turning off the product, unplug the power cord from the back of the product.
WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
3.
Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4.
Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You might have to reach through the output paper tray to access the carriage.
5.
Close the cartridge access door and reconnect the power cord to the product.
6.
Press the Power button ( ) to turn on the product.
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If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges
Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges.
Step one: Remove the print cartridges
1.
Press the Power button ( ) to turn off the product.
2.
Open the front of the product to access the carriage. The carriage moves to the center of the product.
3.
Unlatch the two print cartridge latches, and then raise the latches.
4.
Remove the print cartridges.
Step two: Reinsert the print cartridges
1.
One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
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NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch.
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Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs.
CAUTION: To avoid damaging the product, do not force the latches into place.
3.
Close the product cover. A message displays on the control panel to align the print cartridges.
4.
Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment.
5.
Try the print job again.
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If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.
Solution five: Make sure that the control panel faceplate is correctly installed
An incorrectly installed control panel faceplate might cause the product to display a false carriage jam. If you have not yet set up the product, follow these steps to install the control panel faceplate correctly.
NOTE: If you already installed the control panel faceplate, and your product functioned correctly until now, do not try to reinstall the faceplate. Press firmly on the faceplate to make sure the adhesive or pins connect to the product correctly.
1.
Hold the control panel faceplate above the product, and then position it above its slot on the product.
2.
Insert the control panel faceplate into the tabs on the product, and then press down firmly to lock the tabs into place.
NOTE: Make sure all the buttons move freely and do not stick under the faceplate.
3.
Try the print job again.
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If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.
Solution six: Plug the All-in-One directly into a wall outlet
Plug the product directly into a wall outlet to make sure the power source is functioning correctly.
1.
Disconnect the power cord from the back of the product.
2.
Disconnect the power cord from any power strips or surge suppressors, and plug it directly into a wall outlet.
3.
Reconnect the power cord to the back of the product.
4.
Try to print again from the computer.
NOTE: If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product.
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If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.
Solution seven: Perform a partial reset
A partial reset returns user settings to factory defaults. You might have to reset the language and country/region settings after the partial reset.
1.
Unplug the power cord from the product.
2.
Press and hold the Cancel button ( ) and then Left Arrow button ( ).
3.
While still holding the buttons down, plug the power cord back in.
4.
When ' Reset ' displays on the control panel, release both buttons.
5.
Try the print job again.
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If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.
Solution eight: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.
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