I have bought and paid for computer equipment but I have not received the goods as it appears that the courier used by the seller delivered and ahd the item signed for at an incorrect address. I need

fixya is not aramax who you should be notifying

wrong site notify seller or shipping company

read the estimated delivery date
money will be paid out before the seller will dispatch the goods

You need to contact the platform (ebay, amazon, ect) that you bought the item on to get the contact info for your seller. You can also contact the payment service you used (PayPal, credit card issuer, etc). If the seller cannot provide proof of shipment, I'd consider cancelling the order.

Steps to take if you don't receive an item or it's significantly not as described

If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)

• You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
• The seller has up to 10 days to respond to your case.
• If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.

1. Talk to the seller

Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don't receive a response, you can request the seller's contact information and call them. If you can't resolve the problem, use the steps described here.

2. Open a case to work it out in our Resolution Centre

If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.



Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.

The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.



To open a case (10 to 45 days from when you bought your item):

1. Go to the Resolution Centre.
2. Select your problem and click Continue. You may need to sign in to your account.
3. Enter your item number, or click Find Item to choose from your list of recent purchases.
4. Click Continue.
5. Under Tell us how you paid for this item, select the payment method you used.
   • If you select PayPal, you'll be redirected to the PayPal Resolution Centre. (You'll still be able to view your PayPal case from the eBay Resolution Centre.)
   • If you select another method, describe the method and clickContinue.
6. Review your case details and then click Open Case.

More Info Click on The Link Bellow
What to do when you don receive your item or it not as described

First register your loss with the person who was supposed to supply the goods. secondly, register your complaint with PayPal immediately using their own system, ensure you do this ASAP within say 48hrs of when you should have received your goods(sooner if possible) Dont worry if you have not done it within this time but it does help to register your notification ASA you know or suspect there is something wrong.
Inform the seller as it is his responsibility to prove the goods were sent to you. It is also his responsibility to chase the Post Office or other courier as he entered into a contract to send the goods to you with them. You cannot chase the Post Office as the contract is between him and them!
If the goods arrive, let everyone know ASAP too, that is only fair.
Hope the above helps. Good Luck, Jon....

Please check to the store where she ordered and get the delivery receipt number because that will be your reference. If they use a courier ask them what courier and when they deliver. After knowing the courier call the courier if they receive such information about the delivery.

you can request your bank to stop transfer.

Hi nixon_b,

You really nee to contact paypal customer service to have this issue resolved.

1-402-935-2050 (a U.S. telephone number) 4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday


anaanymous