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Elaine Crane Posted on Feb 02, 2015

Jenn-air CCE3401 Radiant cooktop one burner takes a long time to heat. has since purchase.Advise

Front left burner takes a long time to heat.

1 Answer

Dr. Vogelsang

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  • Contributor 8 Answers
  • Posted on Feb 02, 2015
Dr. Vogelsang
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Joined: Nov 14, 2008
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Turn off range circuit breaker.
Remove burner and measure the connections across it. See how many Ohms you get.
Do the same to an identical sized burner which works well and measure its resistance. If the numbers differ considerably the burner needs replacement.
You had mentioned you own a 'radiant' cook top which implies a glass type top, in that situation you may need to pull the oven out to get to the rear connections.
If you decide to continue on this project you may have to pull out the lowest drawer, this will expose the safety bracket which prevents the complete oven from falling over and hurting anyone who may lean inadvertently on the oven door and cause it to tilt forwards.
When the oven is slid to the front the first 5-6 inches keep it from tilting. This is mentioned now because once the oven is removed and is pushed back towards the wall afterwards, the bracket may not align properly and you may be puzzled as to why you can't move it back. In addition there may be a crowfoot connection (voltage) which needs to be disconnected if it's not long enough for access.
Most ovens have a folded piece of paper in the rear which shows the schematic diagram. This is sometimes in a clear bag which sticks permanently to the oven. It's meant for the service technician.
When the oven is removed and looked at from the rear a plate just below the burners may have to be unscrewed. This will show the various electrical connections. See the schematic for help...and
before you undertake such a task, I'd suggest you would look on You-Tube on checking burners, etc. It may stop you in your tracks and get a serviceman to help you.
There is a company called Appliance Zone which I used for my microwave front panel replacement. They carry everything for large appliances.
They are good for parts and general assistance.
If you have and use a VOM at home you seem to realize on how to apply your talents, otherwise I would consider getting professional help.

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Using front left burner back burner will turn on without turning knob for left back?

SOUNDS LIKE THEY ARE HOOKED UP WRONG CHECK THE HARNESS SWITCH CONNECTIONS OR YOU MAY HAVE A BAD INFINITE SWITCH


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I have a Jenn Air radiant glass cooktop, model CCE3401B. The left rear burner will not heat. Howver the indicator light under the control knob stays on continuously, regardless of the position of the...

If the light circle around the knob stayed on, then you have the same problem I just had. I purchased a OEM replacement switch via ebay for $38. Very simple replacement, but take your time so you understand how it works. It took an hour to install and works fine now. Here is the link to the parts list:
shared.whirlpoolcorp.com/assets/pdfs/literature/Repair Part List - CCE3401B.pdf

If you can, take pictures with your phone of how everything is assembled before you take it apart. It will save you hours of aggravation.

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Downdraft Slide-In Range

I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):

message.gif?p_db_name=whirlpool Cidalia C: Hi, my name is Cidalia C. How may I help you?
message.gif?p_db_name=whirlpool You: Hello!
message.gif?p_db_name=whirlpool You: I have a question regarding my "Downdraft Radiant Cooktop"
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please?
message.gif?p_db_name=whirlpool You: None of my burners can simmer-- no matter what the setting, they will boil water!
message.gif?p_db_name=whirlpool You: Is there an adjustment that can be made to attenuate the heat?
message.gif?p_db_name=whirlpool Cidalia C: What is the model number of your cook top please
message.gif?p_db_name=whirlpool You: JED8430ADB
message.gif?p_db_name=whirlpool Cidalia C: Thank you. In looking at your burner configuration, the smallest wattage on your unit is 1200. And, unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
message.gif?p_db_name=whirlpool You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?
message.gif?p_db_name=whirlpool Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
message.gif?p_db_name=whirlpool Cidalia C: Did you have any other questions or concerns today?
message.gif?p_db_name=whirlpool You: I suppose not.
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air. Have a good day!
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