Give details of new expiry date on my Visa details so as I can still order books on my Kindle

You need to go to the Amazon web site. Select "Account & Lists," "Your Account," then "Payment Options" to update your credit card information.

Check the card details and expiry date via Manage your Kindle on Amazon.

Go to amazon.com Below the address bar you'll see 'Your Account' Hover over that and click your account from the list. It will take you to a sign on screen and connect you to a secure server. From the list find payment methods Under that click manage payment. It will bring up the kindle wallet and you will see your card listed. click the arrow on the right side and then click edit at the bottom of the box that shows your address info. You can then change the expiry date and confirm it. Also check if that is the default payment method.

take the matter up with amazon direct

It may be that you accidentally ordered it twice, and they've just canceled the second order. Check in your Amazon account (Your account-Your orders-Digital orders) and see if you've actually been charged for this book. If you have, and it's really not available for downloading to your Kindle or already on it, contact them through <https://www.amazon.com/gp/help/customer/contact-us> with the dates you ordered and paid for the book. I've always found Kindle customer service swift, competent, and fair in adjusting errors.

Hi,

I assume you mean kindle books you order online (not from the kindle itself?)

They are delivered to your Kindle based on what you have registered on line, not to your email. Therefore changing your email address should not matter (at least directly).

When you say 'moved' - do you mean moved house physically (which does not matter at all) or moved to using a new kindle? Assuming you mean a new kindle, you need to
A) make sure the kindle is registered to your Amazon account: go to home screen, touch top of screen to bring up menu and then press the 'three lines button', select settings. There should be option to register (you will need email address and password - so you need to make sure your online Amazon account has correct email address registered! This is where email change might be causing problems, but can be updated online)

B) when you order books online you need to select the correct kindle to deliver to in the drop down box next to the order button (it might be called something like "Paul's Second kindle")

You can access all books you have ever bought (for this kindle or any other) on Kindle paper white by selecting 'cloud' when on the list of books at home screen.

Hope that helps, if not please reply and explain in more detail what you are doing and what happens / does not happen

Go to yoor account settings and billing. There should be a way of registering a new card. This is done when the expiry date passes, so should be able to change a card as well.

Have you been issued a new credit card? The expiry date on the site may have passed.