Our Model WM2487H*M detergent box fills with water as the washer is working. We are using Tide pods in the drum.

There are a lot of causes for that issue. Overloading, too much softener, bad drain pump, dirty drum, hard water are some of the more common ones.

ok to use place in drum.
mike

pull out the dispenser,check inside where the dispenser goes into,i found in two washers the white circle piece that's inside the cap to detergent,when water would go in the cap would block the fill tube,if you checked the dispenser and water flows through you have something blocking the fill tube,hopefully the washer and dryer are not stacked,you might have to take the top lid off to get at the fill tube or fill hose to clear it.good luck with your washer

You might need to wash your washing machine.

Most consumers think they are doing what is *normally* the right thing to do, which is to follow directions on the detergent label. In this rare case--those directions should be entirely disregarded.

Additionally--in many LG washers--the liquid dispenser cup (blue cup) has a "MAX" line on the white siphon cap.
This was a very big *faux pas* on LG's part--this "MAX" line has NOTHING to do with measuring detergent and should never be used as a guide for determining correct detergent amount.
The "MAX" line indicates how much liquid must be in the blue dispenser cup before it DISPENSES from the bottom of the cup.
This is a very,very frustrating mistake that gives owners much grief.

After three months of incorrect type of detergent or incorrect amount of the correct detergent used--musty odor begins to occur.
After more than two years--a significant amount of soap scum/curd has accumulated in the washer. Odor-causing bacteria flourishes on this build-up.
It is imperative to remove this slimy residue. Tide sells a product called "TIDE WASHING MACHINE CLEANER" which is very effective if used the proper way:

Once a tub has become heavily contaminated--normal methods of performing a TUB CLEAN cycle won't "cut it".

Add the entire packet of "TIDE WASHING MACHINE CLEANER" directly into the tub (no laundry) and close the door.

Press and hold: SPIN SPEED & SOIL LEVEL buttons--then press POWER button.
Wait for door to lock.

Press the START button (6) times--this will fill the tub with hot water to the maximum setting when it stops filling.

Press the START button two more times--this will enable the tub to tumble.
After 3 hours--turn "off" the washer.
Turn the washer back "on".
Select the shortest wash cycle (usually "quick wash") and press "START". This will rinse out the tub.
This method of "TUB CLEAN" is *not* from a service manual but has been the best method for cleaning out LG washers more than a year into incorrect detergent usage.

After this--use the correct amount of "HE" detergent & perform a "TUB CLEAN" cycle every (4) months using the *tub clean* option on the control panel.
Got that? LOL


If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

This is normal.
All LG washers use a siphon system to dispense soap, bleach and fabric softner.
Some times water will remain in the cups depending on the cycle used.

You are likely using the wrong kind of detergent and the suds are not being washed away.

Use high-efficiency detergent and/or lessen the amount of detergent you are using.

if you just have a soapy residue( bubles atop the clthing?? either your using way to much soap, or way to much of wrong soap.you need to use HE detergent specifically formulated for front loading amchins(low sudsing. or your having a cold water inlet problem set te hunit to cold/cold/ try running see if inded the machine fills

the grease i'm sure would be coming from the machine. look at the water solenoids, detergent dispenser, dispenser solenoids, everything with rubber hoses.

they do put a clear grease just to insert the hose easier in the plant. and if it was not removed during QC, then it would come out now as you uses it.

tnx 4 using fixya,


drcool

if using tide change detergents tide can oversuds even if he..also if you have a water softner over suds can happen

I found out why mine leaks. In the Bosh design there is a trap molded into the soap dispenser plastic tray. This tray or trap has a wide open path to the inside of the washing machine. We are using the tide pods as a detergent. Two things are going on here. This trap fills up with water immediately when water is cycled into the machine. The second thing is the pods partially dissolve and leave a gunk that blocks the water pathway to the drum. This blockage eventually allows water to pass however when the pressure is high and this blockage is restricting the water level rises and the trap dumps out into the washer panels. This water immediately leaks down and out the bottom. Observation when I disassembled the machine the trap was moldy and stinky. Water stains were running down the inside. Maybe the engineers at Bosch should look into this.