Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

3 Answers

My dyson shuts off after just a few seconds of run time.

I have a dyson hand held that shuts off after just a few seconds of run time. we keep it charged but to no avail. Can someone suggest a solution.

Posted by on

Ad

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that has over 10 points.

  • Contributor
  • 6 Answers

This is (unfortunately) common with DC16 --- check to see if the red lights flash when it stops -- this is the "no filter" warning shut off. I have been living with this problem for about 3 years. Fix: remove the main filter (blue flexible plastic thing) -- note the small cylindrical metal magnet near the bottom --- it is not close enough to the sensor (sensor is buried in plastic body) . Try folding some paper and wedge it behind the filter to force the magnet closer to the sensor -- this can be done but required a bit of patience.

Posted on Feb 19, 2015

  • Lori Van Opstal
    Lori Van Opstal Apr 03, 2015

    a much easier fix is to simply place a stronger magnet on the filter where the magnet is. The magnet that comes in the unit is too weak to let the unit know the filter is in place. I bought 20 tiny but strong flat disc magnets from Restoration Hardware, but any hobby shop would have them too. It solves the problem without any extra effort!

  • Lori Van Opstal
    Lori Van Opstal Apr 03, 2015

    BTW - i am contacting dyson tomorrow to let them know about this. I hope they will post the fix so owners wont attempt to change the circuit board when it is not needed.

×

Ad

  • Official Brand Answer
  • 2,572 Answers

Hi Sukmoon, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC16 running intermittently. This could be due to an issue with either the battery or the main body. We'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine easily to hand, to help determine which part may be at fault.

At your earliest opportunity, please call us to speak with our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Posted on Jan 13, 2015

Ad

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Dyson Master
  • 10,543 Answers

Make sure the charger is operating. Then if it is, look at a failed battery.

Posted on Jan 13, 2015

1 Suggested Answer

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Dyson hand held vacuum runs for a few seconds then shuts off?


Hi, it's Allie from Crucial Vacuum.

Other than the battery being defective, this problem may be caused by a blockage or a dirty filter. If after checking your unit for blockages it still having the same issue, you may need to wash your filter.

Ideally, washable filters should be washed after every 3-4 uses. First, remove the dust from your washable filter. As it may spread around the air, it is best to do this outside. Tap the filter gently to get rid of most of the dust. With lukewarm running water, rinse the outside surface of the filter, without using any soap. Allow the filter to air dry between 24 to 48 hours before you replace it in your vacuum. Once the filter is clean and dry, place it back into your unit and turn it on.

To minimize the waiting time for the filter to be completely dry for it to be used again, it is highly recommended to have a spare filter to use while you clean the one in your hand held vacuum.

You can purchase direct your replacement filter from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/vacuum-filters/dyson/dyson-dc30-dc31-dc34-dc35-filter.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 14, 2014 | Dyson Vacuums

1 Answer

Motor pulsates


Hi there, it's Jack at Dyson.
If your DC44 Animal makes a pulsating noise then shuts off, it's very likely there is a blockage in the floor tool, wand or bin inlet. It's easy to check for this - just follow the steps in our Support guide:

http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand


It's also a good idea to wash the filter as shown in the video below - this should be done at least once a month in normal use. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.
I'm confident that following these steps shown will resolve the issue, but please get in touch if you'd like further assistance - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US)

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Mar 03, 2013 | Dyson Animal Bagless Cordless Hand Vacuum,...

1 Answer

I have a DC root 6 bag less. It charges great but shuts off after 3 seconds and continues to do so. Wk


Hi there,

I'm sorry to hear you're having difficulties with your DC16. I'd encourage you to contact us directly, as we'll need to run through some troubleshooting over the phone with you to determine which part is at fault. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 15, 2012 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Hi my dyson hand held dc 16 runs for 10 secs then for 3 secs until you let it rest, then it does the samething again


take it apart and look for some trash might be rapped around the motor,because if the motor heats up it will shut down to keep it from burning up

Mar 31, 2011 | Vacuums

Not finding what you are looking for?
Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum Logo

1,760 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Nick Olsen

Level 2 Expert

196 Answers

Gerry Harvey
Gerry Harvey

Level 3 Expert

1481 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...