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Hi Wendy, it's Jack at Dyson.
If your DC16 is displaying a flashing red light when you attempt to recharge the battery, our online Support pages will help you diagnose what may be causing this: http://www.dyson.co.uk/support/dc16/dc16/my-machine-is-not-working/machine-displays-led-lights1/check-lights-led
If you'd like some further help or advice from our experts after giving this a try, please give us a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
It needs a replacement battery or check the output of charger, may need to get an electrical experienced person for this with an volt meter
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