Atlest get website to download the software
A classic case of BB software that is corrupted. This sometimes happens due to viruses that were hiding inside a picture or song or video file. You need to have the blackberry "FLASHED" and reinstall the 9720 - OS Ver 7.1.0.1046. WARNING..this is not a DIY job. I do this for a living, but I am based in South Africa. Take the handset to a Cellphone Technician in your area. It is generally not expensive to reinstall the OS (operting system) then be sure to download and install a good free blackberry antivirus program from the Blackberry App World on your phone. Rather be safe than sorry.
good luck :)
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