I have tried opening it several times with the keys and It won't open
Here are some helpful hints. You can also use this form online.
https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination
DS3431 Combination FIRE SAFE
SOURCE: Have a Sentry S0409, haven't opened in a long
Try this document - there is a section on dial combonations, lots of turning involved....
SOURCE: can't open sentry v260 safe
Make sure you are inserting key so the round hump on key matches red dot on lock, and turn key clockwise.
If that doesn't fix it, SentrySafe's support number is 1-800-828-1438.
I would think they can confirm the combination from your serial number. They probably won't give you the combination without a notarized letter, but if you have the right combination for that serial number safe, they may confirm that you are entering the right combination.
Be aware the 4 number combination V260's are changeable and if you HAVE changed it, you are on your own, they can't help you. The 3 number combinations are not changeable.
SOURCE: I have the right combo and key..following the
Hi,
I would appreciate if you could provide the model number to me?
Are you sure that you are using the correct procedure to open the safe?
Thanks!!
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