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Soft reset by removing the battery, wait 20 seconds and reinsert.
If this does not solve the problem...
1. Remove the battery, wait for a few seconds, then reinsert the battery to turn off your Merge.
2. Press and hold the VOLUME DOWN button, and then briefly press the POWER button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
If none of this works, get a new phone, hopefully you have the insurance.
I have a sony trv14e it was working fine yesterday on playback with sound my children pressed something and suddenly theres no sound on playback. Please help if you know how to restore the sound. Thankyou
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