I think you may have gotten the model number wrong........It should be 2 numbers, 2 letters, 3 numbers, then 1 more letter........example: 32MD304V You might try a combo of the numbers you have, that might work...if not, will have to call customer support at 866-341-3738. Also, see attached for an image of example on how to find the model #. Hope this helps! http://www.magnavox.com/support/download_list.php?model=0946T102
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