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Phone"--->click menu (the three lines)--->highlight and click "settings"--->highlight and click "system info"--->scroll down to "radio firmware" if it says unknown
this has been a plague with sidekick phones
All you need is to add the Data plan on, and you should be set to go and be able to create your username and password.
If their username is still showing up on the phone, call customer care and tell them your situation, and they'd be happy to help you clear the information off.
Yeah, I can help. On the sidekick 08 when placing the card make sure you place the card with the cut edge facing the battery. This phone work with the sim card facing the opposite way. Hope this help:)
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