Note : Free unlcok codes are available only for old model phones not for the Pantech models. Better, you can get paid unlcok code to unlock your Pantech flex from network lock . You can acquire code from any of the online vendors like TheUnlockArena.com to unlock it .
You may want to call up your service provider to get technical assistance.
If not, you may head down to the service centre for pan tech where they can assist you by sending it for servicing.(assuming you bought the device and have warranty etc)
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