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Dan martin Posted on Nov 28, 2014
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My dyson doc 62 goes off and on intermittently. How to solve this

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  • Official Brand Answer 2,572 Answers
  • Posted on Dec 04, 2014
AskDyson
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Hi Dan, it's Jack at Dyson.

DC62 will pulse if something is preventing airflow from moving the machine. The vacuum will then shut itself down for protection.

This is simple to resolve by checking the floor tool, wand and bin inlet for blockages and giving the pre-filter a wash:


I'm confident this will resolve things, but if you'd like further advice after giving this a go, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) for further assistance.

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Thanks for all the suggestions above. I had the same problem but the filter was not the issue. I had a small piece of debris stuck in the opening of the hose. There is a black valve on the inside opening (right before the debris would go in the clear bucket) that is supposed to be be free but it was stuck shut because of the debris. Removed them and i was good to go
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I'm sorry to hear your DC44 Animal seems to be working intermittently. We should be able to help with this but we'll need to take you through some quick troubleshooting checks when you have your machine to hand, to confirm what may be causing this.

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We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com
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