I am in a rental property and this is second time my oven has exploded and the glass door has shattered, the rental com has suggested it has been used as a shelf THIS IS CERTAINLEY NOT THE CASE

A spoon in the coffee the cup had metal parts

Spares will be available through the authorised service centre network. Browse the manufacturers web site for details.

There's a safty switch which prevents the unit from operating if the door isn't fully closed. When the glass shattered a small piece may have blocked the switch from operating properly. Check around the door seals for any irregularities.

That's a huge gap.

You might ask their customer service people to authorize the replacement of the whole door or the glass and the inner door panel where the gap is.

If they won't help you, you could clean it thoroughly, then carefully caulk the gap with high temperature caulk.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

This happened to us 3 weeks ago with our 3 year old Kitchenaid microwave. Several hours after its last use it just shattered. In doing research I discovered that this has also happend with GE microwaves, all 3 years old. The cause seems to have been a batch of defective glass supplied by a third party. Whirlpool was very quick to cover the cost of the replacement, even though our microwave was out of warrantee.

You can find the exploded view on the searspartsdirect.com website. You need to enter the complete part number, or ZMC1095BB001, and confirm colors befor eordering parts.

It must be tempered glass and I would suggest using only the correct replacement.

We have the applicable service manuals for these models and have uploaded it to our site here and here to help you.

You will need the free Adobe Reader to view or print them.

The manuals have exploded views, part numbers, and disassembly info.

The best place to order parts for this brand is Encompass (formerly Tritronics).

Or you can call them toll-free at 866-779-5835.

You have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

You really should contact GE customer service. There have been reports of this glass eplosion and they may take care of it for you.

GE Customer Service is here.

If they won't help, you can usually find helpful exploded view diagrams and order parts by entering your full model number here.

Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.