The microphone in her phone may be damaged due to which she can't hear the rings
Would not hurt to check the basics. For example, are you dialing the proper country code for Canada. The code number is different for the USA. For Canada from Australia:
Australia exit code to dial first when calling international
1 - Canada country code must be dialed next and is as follows
0011 + 1 + Area Code + Local Number - Overall dialing format
For the proper Area code, you can check: http://dialcode.org/North_America/Canada/
SOURCE: Voice Mail
Press Feature until the screen displaysRINGS, and the line you choose.
SOURCE: increase rings
This is a programable item in your phone.Check your user manual.If you do not have the manual find your phone on line and look up the user manual.
tk46
SOURCE: number of rings on answering machine Panasonic KX TCM 506 BX
http://service.us.panasonic.com/OPERMANPDF/KXTG5631.PDF
this link will take you straight to the operating manual in pdf format
hope this helps you out
SOURCE: Night ring change the number of rings
Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.
Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.
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