Tried new batteries?
It's not the battery, if I take it off the cradle the handset display screen appears as normal but just won't allow incoming or outgoing calls. When I attempt a call it just says "connecting" & doesn't give me a dial tone
But you can make a call while docked?
No, I can only answer while its docked
Alyssa, reading a few manuals for these types of phones, this happens when the battery is low in the handset. I think they are no longer holding enough charge to operate corectly see this urlhttp://www.google.co.uk/url?sa=t&rct=j&q...
its a pdf, look at page 16
unfortunataly it is a unique battery, otherwise i would suggest trying two AA batteries without docking the phone
Thanks for your help
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I have experienced this same problem, the issue is that the power to the base is off and the base is now relying on the battery power to keep it powered so that you can make calls.
Check you power supply is plugged in correctly at both ends and, if need be, if there is power to the outlet.
Once power is re-established the led charge indicator will light up on the handset and you will be able to make and receive calls again with out leaving the handset in the cradle and using the speaker phone function.
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