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hi Dorothy, that fault is related to the wigwag not either dead center or a wiring fault related to that, the controller checks that wigwag lever (throttle lever) is not being pressed otherwise it will shoot forward or backwards, does the wigwag lever appear loose ?
the lever can become loose so the centre stem moves off center, that has a slot if you look under rhe throttle, it should be dead center when you sit on the scooter.
The center hub cover comes off with a small flat blade screw driver. It just pops off. Then take a wrench to remove the nut. Make sure you block up the frame so the wheel is not on the ground.
Give batteries a break. Even brand new batteries only can perform after about 3 charge cycles. When they don't improve after 3 cycles, go back to the place you bought these and ask for others.
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