When you restart the laptop press f2 then disable the f10 boot menu then restart your computer again after the emachines logo appaeres press f10 repaetedly until the factory defualt festore screen apeares then follow on screen directions
Good day,there is always a reset button at the back of your laptop.its small but search for it.
good luck
SOURCE: Emachine D620 Laptop
its broken, if less then oen year old call acer and get a replacement
acer owns emachine.
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