I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?

SOURCE: Caller ID not working

This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.

SOURCE: do not know how to look through the caller id

You have to have a few programs already set. In admin programming, you will need to set #316, #317 and #318. Then you need to program a log button on the phone, which is Feature 23.

When you hit the log button, you then will see the options to scroll through the calls.

SOURCE: HOW TO GET CALLER FOR MY PARTNER 18 D PHONE

Please press "Feature 59" on a display phone. That will tell us the release of the phone system. Your system may not be caller ID capable. The reason you are getting caller id on your cell, when the phones are forwarded is because you are paying for caller ID on your cell phone....and your cell phone is caller ID capable.

SOURCE: partner 18d caller id checking

It should say "Calls" on your display. If not, the caller ID log is not set up.

Carl Navarro

• 2460 Answers
• Posted on Nov 20, 2009

SOURCE: partner-18D (lucent avaya phone)on the display it

Get yourself 2 alkaline AA batteries, keep the power on, and look for the door on the lower part of the face on the ACS processor module. Pop the cover and replace the batteries.

Carl