We have never had a problem with this camera until now. The screen will show all of the pictures that we have stored on our memory card. When we put the camera into picture or video mode, all we are getting now is a black screen. We have checked the battery and the memory card and they are fine. The last time we used it it worked perfectly and we had no incidence with the camera since our last time using it. Canon's site says that it will probably take at least two weeks to get it back and it will cost about $190 to fix it; they said that we have to send it to Chicago. This seems ridiculous to me. Can anyone out there give me any additional things to try to possibly fix the problem myself?
A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, especially when taken outdoors (for shutter stuck open).
To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see the following for further info and a simple fix that may help:
http://camerarepair.blogspot.com/2009/05/simple-fix-for-stuck-shutter.html
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