Hi. We meant to type "Long" press Power Down. Then choose Reboot into Safe Mode.Hi. We meant to type "Long" press Power Down. Then choose Reboot into Safe Mode.
The best thing to do though is probably a Factory Data Reset to see if the virus can be removed. Mark Motorola SupportThe best thing to do though is probably a Factory Data Reset to see if the virus can be removed. Mark Motorola Support
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The FBI "virus" is one of the most malicios malwares around, because it actually encrypts tour data files to blackmail you and they say, you may never get the decryption code, even if you pay.
Actually there are several version of this scam procedure and you should try to identify which one got in your computer, to neutralize and if possible, to get rid of it's effects.
Read some of these tutorials and may find more information doing a google search fror
Remove FBI virus..
Load a good virus program such as malwarebytes or Avast and load on your computer and run to locate and remove the virus. You might have to use SAFE mode to get the program into your machine.
Many of our phones are now sold unlocked. If it isn't contact the current service provider. Some phones, based on their service provider cannot be unlocked.
Mark
Motorola Support
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