Dce33a1bb ice maker makes ice but doesn't stay frozen

Question edited for clarity.

It is likely to be three things.

Ambient air temperature is too high.
Insulation on the collection bin has broken down.
The ice isn't cold enough or thick enough when it drops.

https://www.google.com/search?q=NewAir+ice+maker

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Is the ice maker getting water? Are there frozen cubes in the mold but they're not being dumped? If yes to latter question, replace ice maker. If no water is getting to ice maker, you will have to determine if IM is sending voltage to valve. If it is, replace valve. If it's not, replace IM.

Make sure the tray heater is operative. If not the frozen cubes stay stuck in tray.

So you want it to make ice water. And it comes out not frozen.
Is the water cold? if it is cold then it is making ice water ok.
Ice water is never frozen, only ice is frozen.

remove im and look into fill tube,if there is ice in fill tube,defrost with hair dryer and replace selinoid valve at bottom back side of unit.if not frozen replace im

You will need to replace the heater that heats the ice enough to release it to dump. Here is the heater to order.

Pour about 1/2 cup of water into ice maker . If it dumps , replace the water valve . If doesn't dump , replace the ice maker. Also make sure the coils are clean of dust , lint , etc...

Change the water filter if it is 4 to 6 months old.

Water solenoid to ice maker not working. Check with ohm meter..should NOT read open
Water line to Ice maker frozen solid. Look at water inlet to ice maker....is ice present in line?
Evaporator coils frozen over with ice. Will cause water line to freeze and unit will slowly thaw.
Try unplugging the unit for several hours and see if it starts to cool normally again. If it cools normally then check heater element and Defrost Thermostat.

Check to see if the fan motor in the freezer is running. Most likely it is not circulating the cold air Also make sure the defrost drain line is clear and has drained out. A frozen sheet of ice will restrict airflow also

barneyluc.